Processing Time

All orders are processed within 1-2 business days from our Sunshine Coast workshop. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days; please allow additional days in transit for delivery.

Domestic Shipping (Australia)

We ship Australia-wide using Australia Post and Sendle.

·         Standard postage: 3-7 business days, tracked

·         Express postage: 1-3 business days where Australia Post Express network covers, tracked

Shipping charges are calculated and displayed at checkout based on weight, dimensions and destination postcode.

International Shipping

We currently do not ship internationally direct from Australia. International customers may purchase via our Amazon listings on amazon.com (USA), amazon.co.uk (UK), amazon.de (Germany), amazon.fr (France), amazon.it (Italy), amazon.es (Spain), amazon.ca (Canada), amazon.com.mx (Mexico), amazon.nl (Netherlands), amazon.se (Sweden), amazon.ie (Ireland), amazon.ae (UAE) and amazon.sa (Saudi Arabia).

Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping to a P.O. Box

We are able to ship to most Australia Post P.O. Boxes. Please note Sendle deliveries cannot be made to a P.O. Box.

Damages

Custom Laser Products Australia is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim. We will work with you to resolve the issue.

Contact

Questions about our shipping policy can be directed to sales@clpa.au.